Privacy Policy

1.1. Personally Identifiable Information:

We may collect the following personal information when you interact with us:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (credit card, banking details)
• Professional information (title, company)

1.2. Non-Personally Identifiable Information:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Cookies and similar technologies

2.1. Service Delivery:

• To provide and manage the contracted services.
• To personalize and improve your experience with our services.

2.2. Communications:

• To send service-related communications including confirmations, invoices, updates, and security alerts.
• To provide promotional information and special offers (with your consent when required by law).

2.3. Legal Compliance and Regulatory Obligations:

• To comply with applicable legal and regulatory obligations.
• To respond to lawful requests from public and governmental authorities.

4.1. Third-party Service Providers:

We may share your information with third parties providing services on our behalf, such as:

• Payment processing
• Web hosting services
• Data analysis
• Marketing and advertising

These providers are obligated to protect your information and use it only for the purposes for which it was shared.

4.1.4. Advertising Platforms and Campaign Attribution:

We use Meta Pixel and Meta Conversions API (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising campaigns on Facebook and Instagram. This involves two distinct mechanisms:

• Browsing tracking (client-side cookies): only if you accept the cookie consent banner. If you accept, Meta may receive information about the pages you visit on our site (services page), the products you view, and the start of the checkout process.
• Transaction events (server-side submission): when you complete a purchase on our site, we share the transaction event with Meta, including your email address (in SHA-256 cryptographic hash format), name (hashed), amount, currency, and a unique event identifier. This submission is made from our server directly to the Meta API as part of the fulfillment of the transaction and the attribution of the campaign that originated your purchase.

Legal basis: for browsing tracking, your explicit consent via the cookie banner. For transaction events, our legitimate interest in measuring the effectiveness of our advertising campaigns, complementary to the fulfillment of the service contract. You may object to the processing of transaction events by contacting us at [email protected] requesting the exclusion of your email address, and we will do what is necessary not to share future events associated with you.

4.1.5. Behavioral Analytics Platforms:

We use Microsoft Clarity (provided by Microsoft Corporation) to analyze how users interact with all pages of our website. This includes:

• Heatmaps: aggregated visualizations of where users click and how far they scroll, without identifying individual users.
• Session recordings: anonymous captures of the user's navigation, where Clarity automatically masks sensitive fields such as passwords, card numbers and personally identifiable information.

We only load Clarity if you accept the cookie consent banner. If you reject, the script is not initialized and no tracking is performed. Legal basis: your explicit consent (Art. 6.1.a GDPR/local equivalent). You can review Microsoft Clarity's privacy policy at https://privacy.microsoft.com/privacystatement.

4.2. International Data Transfers:

Your information may be transferred and processed in countries outside your country of residence, including the United States and Canada. We ensure such transfers comply with applicable laws and that appropriate safeguards are in place.

4.3. Legal Requirements:

We may disclose your information if required by law or in response to legal proceedings, court orders, or governmental requests.